Premium Quality

Your Care Services

At Integrity Complex Care, we provide expert coordination services with a focus on improved health outcomes. Our goal is to enhance the patient experience.

Jeffrey Spencer, MBA

Chief Clinical Operations Officer
Tiffany Felder is an accomplished nurse leader and administrator with extensive experience in emergency care, clinical operations, and healthcare management. With a strong background in leading high-acuity clinical teams, she brings exceptional organizational insight and a commitment to patient-centered care. Her combination of clinical expertise and academic experience strengthens ICCM’s ability to deliver safe, high-quality, evidence-based care. Tiffany oversees clinical workflow development, quality assurance, and operational efficiency across ICCM’s patient care initiatives.

About Us

Chief Strategy & Clinical Integration Officer
LaBron Felder is a dynamic healthcare leader whose professional expertise spans clinical nursing, executive leadership, and organizational management. With a strong record of advancing clinical operations and mentoring multidisciplinary teams, he bridges the gap between business strategy and patient care excellence. His leadership ensures that ICCM’s programs remain efficient, scalable, and aligned with the needs of physician practices and the communities they serve. LaBron is committed to innovation, excellence, and strengthening clinical outcomes across all ICCM partnerships.

LaBron Felder, MBA, MA, BSN, RN

Chief Financial & Business Development Officer
With more than 35 years of corporate and financial experience in Fortune 500 environments, Jeffrey Spencer brings invaluable business acumen to ICCM. His expertise in financial analysis, strategic planning, and organizational growth supports the company’s long-term sustainability and expansion. Jeffrey oversees business operations, financial management, and partnership development, ensuring ICCM remains a trusted, high-value resource for physicians and healthcare partners. His leadership blends business intelligence with a service-oriented approach that drives ICCM forward.

Tiffany Felder, MSN, RN

Founder & Chief Executive Officer
Dr. Claudette R. Spencer is the visionary behind Integrity Complex Care Management. A highly respected nurse educator, clinician, and administrator, she brings decades of expertise in complex care, mental health nursing, and evidence-based practice. Her leadership reflects a deep commitment to improving patient outcomes, strengthening healthcare partnerships, and elevating standards of chronic care management. Dr. Spencer leads ICCM with a focus on integrity, compassion, and excellence—ensuring that patients receive the coordinated care they deserve and physicians gain a reliable extension of their practice.

Claudette R. Spencer, EdD, MSN, RN

Founder & Chief Executive Officer
Dr. Claudette R. Spencer is the visionary behind Integrity Complex Care Management. A highly respected nurse educator, clinician, and administrator, she brings decades of expertise in complex care, mental health nursing, and evidence-based practice. Her leadership reflects a deep commitment to improving patient outcomes, strengthening healthcare partnerships, and elevating standards of chronic care management. Dr. Spencer leads ICCM with a focus on integrity, compassion, and excellence—ensuring that patients receive the coordinated care they deserve and physicians gain a reliable extension of their practice.

John Doe

Comprehensive Care

Personalized, patient-centered care includes coordinated support for chronic conditions, medication understanding, lifestyle optimization, and ongoing patient empowerment. Here’s the benefits:

24/7 access to your care management support
Monthly phone check-ins and care coordination
Appointment and referral support
Personalized care plan development and updates that are easy for you to access
Better control of your health
Effective communication among your providers
Medication review and reconciliation
Reduced emergency room visits and hospital stays
Peace of mind knowing you’re not alone

"At Integrity Complex Care, we empower your healthcare journey with compassionate coordination to improve your outcomes and foster provider relationships."

Client Name

Benefits for Physicians Partnering with ICCM

Integrity Complex Care Management (ICCM) elevates the way your practice supports patients living with chronic conditions. Our nurse-led care coordination model strengthens your clinical outcomes, reduces your administrative burden, and enhances your bottom line without adding to your workload or requiring additional staff. Here's a few ways:

"At Integrity Complex Care, we empower healthcare practices with dedicated chronic care coordination, ensuring better patient outcomes and strong provider relations."

Improved Patient Outcomes through consistent, evidence-based chronic care management delivered by trained nursing professionals.

Increased Monthly Revenue from Medicare-billable CCM services without adding to physician workload.

Reduced Staff Burden because ICCM handles patient outreach, assessments, medication coordination (depending on package), and documentation.

More Time for Direct Patient Care while ICCM manages the ongoing follow-up, monitoring, and administrative tasks.

Enhanced Patient Satisfaction & Retention…patients feel supported between visits, which strengthens trust in the physician’s practice.

Top Rated Service in the Area

We work alongside physicians to deliver seamless chronic care management, ensuring patients receive the ongoing support they need to stay healthier, more independent, and more engaged in the moments and relationships they cherish.

Benefits For Patients

Benefits For Physicians

Patient Engagement Programs

"Through customized care, we empower clients to achieve lasting health transformations."

Chronic Care Coordination

"At Integrity Complex Care, we empower your healthcare journey with compassionate coordination to improve your outcomes and foster provider relationships."

Our Offerings

Long-Term Health Transformation

$99