ABOUT US
We offer more than just care
Who We Are
Integrity Complex Care Management was founded to solve a simple but growing problem in healthcare: practices are overwhelmed, and patients with chronic conditions need more consistent support than traditional visit schedules allow. We built our company to close that gap with dependable, people-centered care coordination and chronic care management service designed to elevate the quality and continuity of healthcare across physician practices. Led by licensed nursing professionals, ICCM delivers structured monthly outreach, comprehensive care planning, medication management support, and real-time communication with providers.
We serve as an integrated extension of the healthcare team enhancing practice efficiency, improving clinical outcomes, and supporting patients in navigating the complexities of chronic disease management.
With a focus on integrity, accountability, and excellence, ICCM is committed to delivering high-value care that benefits both patients and providers, strengthens practice performance, and promotes long-term health and independence.
Our Background
Our leadership team comes from clinical and administrative roles in primary care, specialty care, and population health programs. We’ve seen firsthand how much time providers spend managing follow-ups, documenting patient needs, and keeping track of care plans. We also understand how quickly small oversights can turn into larger issues for high-risk patients. Those experiences shaped the way Integrity CCM operates today.
Meet the Team
Tiffany Felder, MSN, RN
Chief Clinical & Executive Officer
Tiffany Felder is an accomplished nurse leader and administrator with extensive experience in emergency care, clinical operations, and healthcare management. With a strong background in leading high-acuity clinical teams, she brings exceptional organizational insight and a commitment to patient-centered care. Her combination of clinical expertise and academic experience strengthens ICCM’s ability to deliver safe, high-quality, evidence-based care. Tiffany oversees clinical workflow development, quality assurance, and operational efficiency across ICCM’s patient care initiatives.
Tiffany Felder is an accomplished nurse leader and administrator with extensive experience in emergency care, clinical operations, and healthcare management. With a strong background in leading high-acuity clinical teams, she brings exceptional organizational insight and a commitment to patient-centered care. Her combination of clinical expertise and academic experience strengthens ICCM’s ability to deliver safe, high-quality, evidence-based care. Tiffany oversees clinical workflow development, quality assurance, and operational efficiency across ICCM’s patient care initiatives.
LaBron Felder, MBA, MA, BSN, RN
Chief Strategy & Clinical Integration Officer
LaBron Felder is a dynamic healthcare leader whose professional expertise spans clinical nursing, executive leadership, and organizational management. With a strong record of advancing clinical operations and mentoring multidisciplinary teams, he bridges the gap between business strategy and patient care excellence. His leadership ensures that ICCM’s programs remain efficient, scalable, and aligned with the needs of physician practices and the communities they serve. LaBron is committed to innovation, excellence, and strengthening clinical outcomes across all ICCM partnerships.
LaBron Felder is a dynamic healthcare leader whose professional expertise spans clinical nursing, executive leadership, and organizational management. With a strong record of advancing clinical operations and mentoring multidisciplinary teams, he bridges the gap between business strategy and patient care excellence. His leadership ensures that ICCM’s programs remain efficient, scalable, and aligned with the needs of physician practices and the communities they serve. LaBron is committed to innovation, excellence, and strengthening clinical outcomes across all ICCM partnerships.
Jeffrey Spencer, MBA
Chief Financial & Business Development Officer
With more than 35 years of corporate and financial experience in Fortune 500 environments, Jeffrey Spencer brings invaluable business acumen to ICCM. His expertise in financial analysis, strategic planning, and organizational growth supports the company’s long-term sustainability and expansion. Jeffrey oversees business operations, financial management, and partnership development, ensuring ICCM remains a trusted, high-value resource for physicians and healthcare partners. His leadership blends business intelligence with a service-oriented approach that drives ICCM forward.
With more than 35 years of corporate and financial experience in Fortune 500 environments, Jeffrey Spencer brings invaluable business acumen to ICCM. His expertise in financial analysis, strategic planning, and organizational growth supports the company’s long-term sustainability and expansion. Jeffrey oversees business operations, financial management, and partnership development, ensuring ICCM remains a trusted, high-value resource for physicians and healthcare partners. His leadership blends business intelligence with a service-oriented approach that drives ICCM forward.
Claudette R. Spencer, EdD, MSN, RN
Founder & Chief Executive Officer
Dr. Claudette R. Spencer is the visionary behind Integrity Complex Care Management. A highly respected nurse educator, clinician, and administrator, she brings decades of expertise in complex care, mental health nursing, and evidence-based practice. Her leadership reflects a deep commitment to improving patient outcomes, strengthening healthcare partnerships, and elevating standards of chronic care management. Dr. Spencer leads ICCM with a focus on integrity, compassion, and excellence ensuring that patients receive the coordinated care they deserve and physicians gain a reliable extension of their practice.
Founder & Chief Executive Officer
Dr. Claudette R. Spencer is the visionary behind Integrity Complex Care Management. A highly respected nurse educator, clinician, and administrator, she brings decades of expertise in complex care, mental health nursing, and evidence-based practice. Her leadership reflects a deep commitment to improving patient outcomes, strengthening healthcare partnerships, and elevating standards of chronic care management. Dr. Spencer leads ICCM with a focus on integrity, compassion, and excellence—ensuring that patients receive the coordinated care they deserve and physicians gain a reliable extension of their practice.
Meet Our Staff
Jeffrey A.Spencer
Medical Billing Specialist
Jeffrey is an experienced Medical Billing Specialist whose comprehensive knowledge of medical terminology, insurance coding systems (including ICD-10 and CPT), and advanced billing software supports ICCM’s commitment to accurate, efficient, and compliant revenue cycle operations. His expertise ensures that both patients and partnering physicians experience seamless financial processes that align with ICCM’s standards of integrity and excellence.
With a strong foundation in patient and insurance communication, he excels at navigating complex billing inquiries, resolving claim issues, and ensuring timely reimbursements. His exceptional attention to detail, problem-solving ability, and analytical skills make him a dependable resource in safeguarding accuracy across all billing functions.
A skilled communicator and customer-service professional, he brings strong computer proficiency and a solutions-focused mindset to every interaction. His work helps optimize ICCM’s operations, strengthen provider partnerships, and enhance the overall patient experience.
M. Michelle Cooper, BS
Webmaster, PR Specialist
M. Michelle Cooper, BS, is an accomplished webmaster and digital experience strategist whose expertise elevates ICCM’s online presence and supports the organization’s mission of delivering high-quality, patient-centered chronic care solutions. As the founder of Cooper Designs Group (established in 2018), she brings extensive experience in web design, interactive media, and digital infrastructure management.
Michelle specializes in developing professional, conversion-driven websites and ensuring they operate flawlessly across all platforms. Her work extends beyond design to include hosting, domain management, system security, and ongoing maintenance allowing ICCM to maintain a polished, secure, and modern digital footprint without distraction from clinical and operational priorities.
With a track record of helping businesses grow through customized digital solutions and fully managed services, Michelle ensures that ICCM’s web presence reflects our core values of integrity, innovation, and seamless patient care. Her leadership in digital strategy helps position ICCM as a trusted, forward-thinking partner for physicians, patients, and the communities we serve.
Top-Quality Service
Who We Are
Our Journey
Integrity Complex Care Management (ICCM) is a professional care coordination and chronic care management service designed to elevate the quality and continuity of healthcare across physician practices. Led by licensed nursing professionals, ICCM delivers structured monthly outreach, comprehensive care planning, medication management support, and real-time communication with providers.
We serve as an integrated extension of the healthcare team—enhancing practice efficiency, improving clinical outcomes, and supporting patients in navigating the complexities of chronic disease management.
With a focus on integrity, accountability, and excellence, ICCM is committed to delivering high-value care that benefits both patients and providers, strengthens practice performance, and promotes long-term health and independence.
Who We Are
Integrity Complex Care Management was founded to solve a simple but growing problem in healthcare: practices are overwhelmed, and patients with chronic conditions need more consistent support than traditional visit schedules allow. We built our company to close that gap with dependable, people-centered care coordination.
Our Background
Our leadership team comes from clinical and administrative roles in primary care, specialty care, and population health programs. We’ve seen firsthand how much time providers spend managing follow-ups, documenting patient needs, and keeping track of care plans. We also understand how quickly small oversights can turn into larger issues for high-risk patients.
Those experiences shaped the way Integrity CCM operates today.
Meet Our Staff
Jeffrey Spencer, MBA
Chief Clinical Operations Officer
Tiffany Felder is an accomplished nurse leader and administrator with extensive experience in emergency care, clinical operations, and healthcare management. With a strong background in leading high-acuity clinical teams, she brings exceptional organizational insight and a commitment to patient-centered care. Her combination of clinical expertise and academic experience strengthens ICCM’s ability to deliver safe, high-quality, evidence-based care. Tiffany oversees clinical workflow development, quality assurance, and operational efficiency across ICCM’s patient care initiatives.
Chief Strategy & Clinical Integration Officer
LaBron Felder is a dynamic healthcare leader whose professional expertise spans clinical nursing, executive leadership, and organizational management. With a strong record of advancing clinical operations and mentoring multidisciplinary teams, he bridges the gap between business strategy and patient care excellence. His leadership ensures that ICCM’s programs remain efficient, scalable, and aligned with the needs of physician practices and the communities they serve. LaBron is committed to innovation, excellence, and strengthening clinical outcomes across all ICCM partnerships.
LaBron Felder, MBA, MA, BSN, RN
Chief Financial & Business Development Officer
With more than 35 years of corporate and financial experience in Fortune 500 environments, Jeffrey Spencer brings invaluable business acumen to ICCM. His expertise in financial analysis, strategic planning, and organizational growth supports the company’s long-term sustainability and expansion. Jeffrey oversees business operations, financial management, and partnership development, ensuring ICCM remains a trusted, high-value resource for physicians and healthcare partners. His leadership blends business intelligence with a service-oriented approach that drives ICCM forward.
With more than 35 years of corporate and financial experience in Fortune 500 environments, Jeffrey Spencer brings invaluable business acumen to ICCM. His expertise in financial analysis, strategic planning, and organizational growth supports the company’s long-term sustainability and expansion. Jeffrey oversees business operations, financial management, and partnership development, ensuring ICCM remains a trusted, high-value resource for physicians and healthcare partners. His leadership blends business intelligence with a service-oriented approach that drives ICCM forward.
Tiffany Felder, MSN, RN
Founder & Chief Executive Officer
Dr. Claudette R. Spencer is the visionary behind Integrity Complex Care Management. A highly respected nurse educator, clinician, and administrator, she brings decades of expertise in complex care, mental health nursing, and evidence-based practice. Her leadership reflects a deep commitment to improving patient outcomes, strengthening healthcare partnerships, and elevating standards of chronic care management. Dr. Spencer leads ICCM with a focus on integrity, compassion, and excellence—ensuring that patients receive the coordinated care they deserve and physicians gain a reliable extension of their practice.
Claudette R. Spencer, EdD, MSN, RN
Founder & Chief Executive Officer
Dr. Claudette R. Spencer is the visionary behind Integrity Complex Care Management. A highly respected nurse educator, clinician, and administrator, she brings decades of expertise in complex care, mental health nursing, and evidence-based practice. Her leadership reflects a deep commitment to improving patient outcomes, strengthening healthcare partnerships, and elevating standards of chronic care management. Dr. Spencer leads ICCM with a focus on integrity, compassion, and excellence—ensuring that patients receive the coordinated care they deserve and physicians gain a reliable extension of their practice.
Dr. Claudette R. Spencer is the visionary behind Integrity Complex Care Management. A highly respected nurse educator, clinician, and administrator, she brings decades of expertise in complex care, mental health nursing, and evidence-based practice. Her leadership reflects a deep commitment to improving patient outcomes, strengthening healthcare partnerships, and elevating standards of chronic care management. Dr. Spencer leads ICCM with a focus on integrity, compassion, and excellence—ensuring that patients receive the coordinated care they deserve and physicians gain a reliable extension of their practice.
Meet Our Staff
Integrity Complex Care Management was founded to solve a simple but growing problem in healthcare: practices are overwhelmed, and patients with chronic conditions need more consistent support than traditional visit schedules allow. We built our company to close that gap with dependable, people-centered care coordination and chronic care management service designed to elevate the quality and continuity of healthcare across physician practices. Led by licensed nursing professionals, ICCM delivers structured monthly outreach, comprehensive care planning, medication management support, and real-time communication with providers.
We serve as an integrated extension of the healthcare team enhancing practice efficiency, improving clinical outcomes, and supporting patients in navigating the complexities of chronic disease management.
With a focus on integrity, accountability, and excellence, ICCM is committed to delivering high-value care that benefits both patients and providers, strengthens practice performance, and promotes long-term health and independence.
Our Background
Our leadership team comes from clinical and administrative roles in primary care, specialty care, and population health programs. We’ve seen firsthand how much time providers spend managing follow-ups, documenting patient needs, and keeping track of care plans. We also understand how quickly small oversights can turn into larger issues for high-risk patients. Those experiences shaped the way Integrity CCM operates today.
Integrity Complex Care Management (ICCM) is a professional care coordination and chronic care management service designed to elevate the quality and continuity of healthcare across physician practices. Led by licensed nursing professionals, ICCM delivers structured monthly outreach, comprehensive care planning, medication management support, and real-time communication with providers.
We serve as an integrated extension of the healthcare team enhancing practice efficiency, improving clinical outcomes, and supporting patients in navigating the complexities of chronic disease management.
With a focus on integrity, accountability, and excellence, ICCM is committed to delivering high-value care that benefits both patients and providers, strengthens practice performance, and promotes long-term health and independence.
Dedicated Team
Compassionate Care
Integrity Solutions
Compassionate Care
Expert Care Team
Compassionate Care
VALUES
Empowering practices for better health. Our compassionate coordination enhances patient success and fosters strong provider partnerships.
STAY CONNECTED
GET IN TOUCH
26, Lane Street New York, USA
9AM - 7PM Mon - Sat
info@integritycare.com +55 11 3256.9856
CONTACT US
We prioritize effective management for better patient care and outcomes. Embrace systematic health changes for lasting wellness across the continuum of care.
We prioritize effective management for better patient care and outcomes. Embrace systematic health changes for lasting wellness across the continuum of care.
GET IN TOUCH
CONNECT WITH US
600 W. Peachtree Street
Suite 1700
Atlanta, Georgia 30308
Email: info@integrityccm.com
Phone: 678-626-2663
GET IN TOUCH
600 W. Peachtree Street
Suite 1700
Atlanta, Georgia 30308
Email: info@integrityccm.com
Phone: 678-626-2663
CONTACT US
CONNECT WITH US
cooperdesignsgroup.com
We prioritize effective management for better patient care and outcomes. Embrace systematic health changes for lasting wellness across the continuum of care.
We prioritize effective management for better patient care and outcomes. Embrace systematic health changes for lasting wellness across the continuum of care.